Your Contacts page: managing direct outreach
People who land on your public artist profile can send you a private message through the Contact form. Those messages go to your Contacts page — a simple inbox of everyone who’s reached out, what they wrote, and when. This guide walks through using it.
Where contacts come from
Anyone visiting your public artist profile can click your Contact button to send you a message. They fill in their name, a subject, and the message. Sometimes they’re asking about a specific piece — in that case the subject is pre-filled with the artwork title and the page they’re contacting you from.
You don’t have to be connected with them, and they don’t need an ArtHelper account. It’s a public-facing inquiry form, similar to a “Contact the artist” form on a gallery website.
How to view your contacts
Go to your Contacts page.
You’ll see a list of everyone who’s contacted you, with their name, email, and the date they reached out.
If they sent a message, you’ll see a Show Messages link with a count. Click it to expand the full message inline.
For long messages, click Show more to read the rest, or Show less to collapse.
How to reply
The Contacts page shows you the contact’s email address. Replies happen by email — click their email address to open your mail program with a new message pre-addressed to them. Reply directly from your inbox like you would any email.
Contacts is separate from Messages. Contacts is for inquiries from people who landed on your public profile. Messages (at arthelper.com/messages) is for direct messages between you and other ArtHelper artists you’ve connected with.
How to download your contacts
If you’d like a CSV of all your contacts — for a mailing list, your address book, or your records — there’s a one-click download.
On the Contacts page, click Download Contacts in the top right.
A CSV file downloads with each contact’s name, email, and the date they reached out.
Open it in Excel, Numbers, Google Sheets, or import it into your mailing-list tool.
How to refresh the list
If a contact just messaged you and you want to see their entry, click Refresh at the top of the page. The list updates with anything new.
If your Contacts page is empty
If no one has contacted you yet, the page will say No contacts yet. People will appear here as they reach out through your profile’s Contact form. To make this happen, make sure:
Your profile is public and your work is visible.
You’re sharing your profile link with potential buyers, galleries, and other audiences (see our guide on external sharing).
Common questions
Are contacts the same as messages?
No. Contacts are inquiries from anyone who lands on your public profile — they don’t need an ArtHelper account. Messages at arthelper.com/messages are private chats between you and other artists you’ve connected with on ArtHelper.
Can a contact see when I’ve read their message?
No. There’s no read receipt. Replying by email is how they’ll know you saw it.
How do I block someone from contacting me?
The Contact form has built-in rate limiting and spam protection, so repeat abuse is blocked automatically. If a specific contact is harassing you, contact support — we can investigate and block on our side.
Will my email be visible to the contact?
No. They write to you through the form; their email arrives on your Contacts page but yours is not shown to them unless you reply. When you do reply by email, your email address is visible — same as any email.
Is there a limit on how many contacts I can store?
Each plan has its own limit — see your plan’s Contact Form & Email List Database entry on the Plans page for the exact number. Upgrade to a higher tier for a larger or unlimited list.